Fresha is attractive on first glance: a polished booking app, SMS reminders included, and a marketplace that can send new clients to your treatment room. The question med spa owners should ask isn’t whether Fresha works — it’s whether the total cost fits how your practice actually grows. For many established med spas with steady direct traffic from Google, Instagram, and referrals, the answer changes once marketplace bookings are a small fraction of new clients.
This guide walks through the commission math, a simple break-even model, and when switching to a flat-fee platform like DaySpark makes financial sense. For platform options, see Fresha alternatives for hair salons (many med spas evaluate the same platforms) or the head-to-head DaySpark vs Fresha for hair salons for a detailed feature comparison.
What Fresha actually costs
Fresha’s pricing has two layers most owners track separately — and should add together:
1. Per-staff subscription
Roughly $10–$15 per team member per month (pricing varies by region and Fresha’s current plans; confirm on their site). A five-provider med spa might pay $50–$75/month in subscription fees alone.
2. Marketplace commission on new clients
Fresha charges 20% on new client bookings made through its marketplace, with a minimum of $6 per booking. Returning clients who rebook through your direct link are not charged this commission.
Examples at med spa price points:
| Average treatment price | 20% commission |
|---|---|
| $150 (chemical peel) | $30 |
| $200 (laser session) | $40 |
| $350 (injectable treatment) | $70 |
| $500 (package consultation + treatment) | $100 |
Payment processing may also include an additional 1% + ~$0.20 per transaction on top of standard card fees — factor that into margin calculations for high-volume months.
The formula: is Fresha worth it this month?
Use this monthly model:
Total Fresha cost =
(Number of providers × per-staff subscription)
+ (New marketplace bookings × average treatment price × 20%)
+ payment processing extras (estimate from your statements)Example A — New med spa, marketplace-heavy:
- 3 providers × $12 = $36 subscription
- 15 new marketplace clients × $250 average × 20% = $750 commission
- Total ≈ $786/month before processing
If those 15 clients wouldn’t have found you otherwise, $750 may be acceptable customer acquisition cost. If half would have booked via Instagram anyway, you’re overpaying.
Example B — Established med spa, direct-booking heavy:
- 5 providers × $12 = $60 subscription
- 6 new marketplace clients × $300 average × 20% = $360 commission
- Total ≈ $420/month
Same software category on DaySpark Growth: $89/month flat, no commission on any booking — direct or marketplace-style referrals.
Example C — When commission dominates:
- 4 providers × $12 = $48
- 12 new marketplace clients × $350 × 20% = $840 commission
- Total ≈ $888/month
At that volume, a flat $89–$129 platform often saves $750+/month even if you spend more on your own marketing.
Break-even: marketplace vs. flat subscription
Ask: How many new marketplace bookings per month justify staying on Fresha?
Compare your estimated Fresha total cost to a flat alternative (e.g. DaySpark Growth at $89/mo + $5 SMS add-on if needed = ~$94/mo).
| Your Fresha total | Flat platform | Monthly savings if you switch |
|---|---|---|
| $400 | $94 | ~$306 |
| $600 | $94 | ~$506 |
| $850 | $129 (Professional) | ~$721 |
Savings aren’t automatic — you need to replace marketplace discovery with Google, Instagram, referrals, and your website. But med spas that already get 70%+ of bookings from direct channels are often subsidizing Fresha’s marketplace with every commission charge.
When Fresha is worth it
Stay on Fresha (or accept the cost) if:
- You’re a newer practice and marketplace drives meaningful new-client volume you can’t replicate yet
- Your average treatment price is lower and commission per booking is manageable
- You’re consistently profitable after subtracting commission from first-visit revenue and those clients rebook direct
Fresha is a strong fit for discovery-first businesses willing to treat 20% as marketing spend — not as software overhead.
When to switch
Consider switching if:
- Marketplace bookings are under 20–30% of new clients but commission is still on every new marketplace visit
- Monthly commission exceeds your subscription on a flat platform (common above ~8–10 new marketplace clients at med spa price points)
- You need intake and consent forms integrated into booking (DaySpark Growth includes this; Fresha’s form capabilities are more limited)
- You want predictable software cost for budgeting and Growth-tier features (deposits, packages, multi-location) without variable fees
For implementation, use our med spa no-show reduction playbook and how to choose med spa software checklist when evaluating replacements.
What to do before you cancel
- Export your numbers — last 3 months of marketplace vs. direct bookings from Fresha reports.
- Run the formula above — total cost, not just per-staff subscription.
- Trial one flat-fee alternative — DaySpark offers a 14-day free trial, no credit card; set up your real services and providers.
- Update client touchpoints — website booking button, Instagram link in bio, Google Business Profile (see how to add online booking to your website).
- Message existing clients — your direct booking link; returning clients won’t trigger marketplace commission on most platforms either way.
Bottom line
Fresha is worth it when marketplace clients are genuinely incremental and commission is cheaper than the marketing you’d buy to replace them. It’s harder to justify when your med spa has matured on direct channels but still pays 20% on every new marketplace booking — or when total monthly cost exceeds a full-featured flat platform by hundreds of dollars.
Run the math once a quarter. Your acquisition mix changes; your software pricing shouldn’t punish you for growing.
DaySpark offers a 14-day free trial with no credit card required — plug in your provider count and last month’s marketplace volume, and compare your real Fresha invoice to a flat $89/month Growth plan in minutes.
Further reading: DaySpark vs Vagaro for med spas · Vagaro alternatives for med spas · Med spa intake forms guide
